Refund policy

Refund Policy - Ecoglide ApS

Company: Ecoglide ApS
CVR (VAT ID): 43939661
Address: Hesthøjvej 13, 7870 Roslev, Denmark
Email: info@ecoglide.dk
Effective date: 23.10.2025

1. Scope

This Refund Policy applies to purchases from Ecoglide ApS by consumers (B2C) and business customers (B2B). It supplements our Terms of Sale and Delivery.

2. Consumers (B2C) — right of withdrawal and refunds (distance contracts)

14‑day right of withdrawal:

  • You may withdraw from your purchase within 14 days from the day you receive the goods.
  • You must notify us of your decision to withdraw (e.g., by email to info@ecoglide.dk) before the withdrawal period expires and return the goods without undue delay and no later than 14 days after your notice.

Extent and method of reimbursement:

  • We will reimburse all payments received from you, including the cost of standard delivery (but not any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
  • Reimbursement will be made without undue delay and no later than 14 days from the day you informed us of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
  • We will carry out reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

Return costs and diminution in value:

  • You must bear the direct cost of returning the goods, unless otherwise agreed.
  • You are liable for any diminution in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions and special conditions:

  • Dangerous goods (ADR)/chemicals: Returns must be arranged via an approved carrier and in accordance with our instructions. Opened/activated dangerous goods are generally not returnable for safety and hygiene reasons (unless defective). Any ADR/dangerous goods surcharges that have already been paid to third parties are non‑refundable.
  • Made‑to‑order or clearly personalised goods may be excluded from withdrawal under applicable law.

3. Business customers (B2B) - refunds and returns

  • There is no statutory right of withdrawal for B2B purchases. Refunds are granted only where this has been expressly agreed in advance of the purchase or as part of a remedies process for non‑conformity under our B2B terms.
  • In the event of a justified non‑conformity, we will, at our option, provide repair or replacement; a refund may be offered if repair/replacement is impossible or cannot be effected within a reasonable time.

4. Defective goods (B2C & B2B)

  • B2C: Consumers enjoy a 24‑month legal guarantee for lack of conformity. If the goods are defective, we will repair or replace them at no cost. Where repair or replacement is impossible or disproportionate, you may be entitled to a price reduction or refund.
  • B2B: Remedies are provided as agreed. Refund may be granted if repair/replacement is impossible within a reasonable time, subject to our limitations of liability.

5. Returns procedure

  • Return address: Ecoglide ApS, Hesthøjvej 13, 7870 Roslev, Denmark.
  • Dangerous goods (ADR): Contact us before returning to receive instructions and booking via an approved carrier.
  • Please enclose the order number and your contact details, and pack the goods securely.

6. Contact

Email: Info@ecoglide.dk
(Phone not provided)